Privacy Policy

Introduction

Sweet Education takes the privacy of our customers and stakeholders very seriously and is committed to protecting the personal information that they share with us through our business activities and fair and transparent processing. This policy explains how we collect, use, and safeguard personal data in compliance with the UK GDPR and the Data Protection Act 2018.

This policy contains information on the following:

Data Controller and Data Protection Officer information
Information we collect
How we use your data and who receives your information
Marketing
Cookies
International data transfers
Data security and retention
Your rights
Complaints
Changes to our Policy

1. Data Controller and Data Protection Officer information

For the purpose of the General Data Protection Regulations (GDPR), Sweet Education acts as the processor and controller dependant on the business area.

If you have any queries about this policy, how we use/process your personal data, or to exercise your rights with regards to rectifying data, erasing data, your right to object, your right to restrict progressing, your right to access and/or your right to data portability, please email us at info@sweet.education or write to us at the following address:

Data Protection Officer

Sweet Education

Ocean Park House

East Tyndall Street

Cardiff

CF24 5ET

2. Information we collect

We collect the following types of information:

Personal Data: Name, email, phone number, and address/location.
Order Information: Centre name, payment details, details of products ordered.
Website Usage Data: IP addresses, browser type, and cookies (see Cookie Policy).

When you interact with the company’s digital platforms, visit our website or social media pages, place an order, create an online account, register for e-Sweet, register to receive marketing communication from us, sign up for our newsletters or blog posts, fill in one of our forms (online or offline) or contact us directly and provide your personal information, we may collect and store any personal information that you provide. We may use this information to provide services you request from us, to carry out profiling and/or for statistical research.

3. How we use your data and who receives your information

We collect information from you to enable us to provide our services to you as a customer or stakeholder of the company. All personal information you provide us with will be recorded, used and protected by us in line with relevant data protection legislation and GDPR.

In general, we will use your information for the following purposes:

To administer and provide services you request or have expressed an interest in

To keep internal records and track progress against the services we provide
To share with our awarding organisation, Pearson, so that we are able to deliver learning programmes successfully and carry out the registering, tracking, planning, monitoring and inspection of learning
To communicate with you about our services
To personalise and tailor any communications that we may send you
To gather feedback on our services
To profile and assist with statistical research.

Our awarding organisation, Pearson, will also use your information in the following ways:

To monitor the registration and progress of centres and learners
To monitor the number of learners, centres and staff members involved in the delivery of the Sweet programme and associated BTEC qualifications
To sample individuals, learners and centres
To carry out research, analysis or equal opportunities monitoring relating to education and training
To assist in linking your records to other data sources for the purpose of statistical research.

We may also share your information for legal reasons if we believe in good faith that access, use, preservation, or disclosure of the information is necessary to:

Meet requests from government bodies or law enforcement agencies in relation to any investigation to aid with the detection, prevention of any unlawful activity
Detect or prevent fraud, security or technical issues
Assist other third parties in legal proceedings.

4. Marketing

We like to keep our customers up to date with the products and services that we offer and to communicate opportunities which may be of interest to you. When you interact with the company’s digital platforms and provide your contact details, you agree to opt-in to receive marketing communication from us. This applies when signing up for our newsletters or blog posts, downloading our free worksheets, and subscribing to receive updates. You may also choose to opt-in when purchasing materials from our online shop. We may then store this data and use it to contact you about our services.

You can opt out of receiving marketing information from us at any time. If you no longer wish to be contacted for marketing purposes, please email us at info@sweet.education to request to be removed from all future marketing communication.

5. Cookies

As with many other websites, we utilise standard technology cookies on our website. A cookie is a small file which asks permission to be placed on your computer. These files help us analyse web traffic on each visit to our site. These cookies help us analyse data about our website and improve our services in order to ensure that we continue to meet the needs of our customers. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline these cookies through your web browser settings. However, please note that declining cookies may affect your use of the website.

6. International data transfers

We serve international clients, including in China and the Falkland Islands. Data transfers comply with:

UK GDPR (for Falkland Islands transactions).
Standard Contractual Clauses (SCCs) or explicit consent for China-based transactions.

7. Data security and retention

We implement robust security measures and retain data only as required for legal and operational purposes. We will no longer store your data if you choose to opt out of receiving communications from us.

We take reasonable steps to protect your data. We have a range of procedures in place to deal with suspected security breaches. Further policies regarding how Sweet Education manage Information Security are available on request.

We take the safety of your information extremely seriously and work hard to ensure that it is protected from unauthorised access. We have appropriate firewalls and protection in place on the databases holding your personal data and this information is only accessed in line with the company’s Access Control Policy. In addition to this, we have physical access controls in place within our buildings and access to your data is only given to those employees that need it to carry out their job role. Employees may be disciplined, or their contract terminated if they fail to comply with these obligations.

We will not sell, distribute or lease your personal data to any third parties unless we have your explicit permission, or we are required by law to do so.

You may request details of the personal data which we hold about you. You can do this by following Sweet Education’s Access Rights Policy which can be made available at your request. If you believe that any of the information that we are holding on you is incorrect or incomplete, please contact us as soon as possible using the details listed in section 1 of this policy.

8. Your rights

You have the right to access, rectify, delete, or restrict processing of your personal data. To exercise any of these rights, please contact Sweet Education’s Data Protection Officer using the details listed in section 1 of this policy.

9. Complaints

If on any occasion you feel that your rights have been breached, and we have been unable to resolve your issue, you are able to log a complaint with the UK Information Commissioner’s Office. For more information on this please visit https://ico.org.uk .

10. Changes to our Policy

Please check our website regularly for any updates or changes to this policy. This policy will be reviewed at least annually.

Welcome to Sweet!

Welcome to Sweet!

Privacy Policy