Privacy Policy

Introduction

Sweet Education takes the privacy of our customers and stakeholders very seriously and is committed to protecting the personal information that they share with us through our business activities and fair and transparent processing. The Privacy Policy sets out the way the company will manage and secure the personal data that is supplied to us by our customers and stakeholders.

 

Please read this policy carefully as it contains information on the following:

  • Who Sweet Education’s Data Controller/Data Protection Officer is and their contact details

  • The information we collect about you

  • How we will use your information

  • Our legal/contractual basis for progressing your data

  • Who receives your information

  • Where your information is stored and how it is kept secure

  • Any transfers to third countries and safeguards in place

  • How long your information will be held

  • Your rights

  • How to make a complaint to us and our supervisory authority

 

 

Who are we?

For the purpose of the General Data Protection Regulations (GDPR), Sweet Education acts as the processor and controller dependant on the business area.

 

Sweet Education is a bilingual education company that offers resources and support with qualifications to centres in the UK.

 

 

How to contact us

If you have any queries about this policy, how we use/process your personal data, or to exercise your rights with regards to rectifying data, erasing data, your right to object, your right to restrict progressing, your right to access and/or your right to data portability.

Please email us at info@sweet.education or write to us at the following address:

 

Data Protection Officer

Sweet Education

Ocean Park House

East Tyndall Street

Cardiff

CF24 5ET

 

 

What information do we collect?

In providing you with our services, we will collect and store any personal information that you provide to us. We will keep a record of the following information in relation to your personal data:

  • Your name

  • Your centre name

  • Address and/or location

  • Email address

  • Telephone number

  • Payment details

  • Any additional requirements (in order to provide our services).

 

When you interact with the company’s digital platforms, visit our website or social media pages, place an order, create an online account, register for e-Sweet, register to receive marketing communication from us, sign up to our newsletter, fill in one of our forms (online or offline) or contact us directly and provide your personal information, we may collect and store any personal information that you provide. We may use this information to provide services you request from us, to carry out profiling and/or for statistical research.

 

 

 

Why do we collect your information?

We collect information from you to enable us to provide our services to you as a customer or stakeholder of the company. All personal information you provide us with will be recorded, used and protected by us in line with relevant data protection legislation and GDPR.

 

In general, we will use your information for the following purposes:

  • To administer and provide services you request or have expressed an interest in

  • To keep internal records and track progress against the services we provide

  • To share with our awarding organisation, Pearson, so that we are able to deliver learning programmes successfully and carry out the registering, tracking, planning, monitoring and inspection of learning

  • To communicate with you about our services

  • To personalise and tailor any communications that we may send you

  • To gather feedback on our services

  • To profile and assist with statistical research.

 

Our awarding organisation, Pearson, will also use your information in the following ways:

  • To monitor the registration and progress of centres and learners

  • To monitor the number of learners, centres and staff members involved in the delivery of the Sweet programme and associated BTEC qualifications

  • To sample individuals, learners and centres

  • To carry out research, analysis or equal opportunities monitoring relating to education and training

  • To assist in linking your records to other data sources for the purpose of statistical research

 

We may also share your information for legal reasons if we belief in good faith that access, use, preservation, or disclosure of the information is necessary to:

  • Meet requests from government bodies or law enforcement agencies in relation to any investigation to aid with the detection, prevention of any unlawful activity

  • Detect or prevent fraud, security or technical issues

  • Assist other third parties in legal proceedings.

 

 

Marketing

We like to keep our customers up to date with the products and services that we offer and to communicate opportunities which may be of interest to you. When you interact with the company’s digital platforms and provide your contact details, you agree to opt-in to receive marketing communication from us. This applies when signing up for our termly newsletters, downloading our free worksheets and subscribing to receive updates. You may also choose to opt-in when purchasing materials from our online shop. We may then store this data and use it to contact you about our services.

 

You can opt out of receiving marketing information from us at any time.  If you no longer wish to be contacted for marketing purposes, please click here to opt out at any time. You may also send us an email expressing a request to be removed from all future marketing communication. 

 

 

How long do we keep your personal data?

We will retain personal data in line with our business requirements. We will store your data until you choose to opt out of receiving communications from us.

 

 

Where do we store your personal data and how is it protected?

We take reasonable steps to protect your data.  We have a range of procedures in place to deal with suspected security breaches.  Further policies regarding how Sweet Education manage Information Security are available on request.

 

 

The safety of your personal information

We take the safety of your information extremely seriously and work hard to ensure that it is protected from unauthorised access. We have appropriate firewalls and protection in place on the databases holding your personal data and this information is only accessed in line with the company’s Access Control Policy. In addition to this, we have physical access controls in place within our buildings and access to your data is only given to those employees that need it to carry out their job role.  Employees may be disciplined, or their contract terminated if they fail to comply with these obligations.

 

We will not sell, distribute or lease your personal data to any third parties unless we have your explicit permission, or we are required by law to do so.

 

You may request details of the personal data which we hold about you. You can do this by following Sweet Education’s Access Rights Policy which can be made available at your request. If you believe that any of the information that we are holding on you is incorrect or incomplete, please write or email us as soon as possible using the contact details listed in the ‘how to contact us’ section of this policy.

 

 

Cookies

As with many other websites, we utilise standard technology cookies on our website. A cookie is a small file which asks permission to be placed on your computer. These files help us analyse web traffic on each visit to our site. These cookies help us analyse data about our website and improve our website in order to ensure that we continue to meet the needs of our customers. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

You can choose to accept or decline these cookies through your web browser settings. However, please note that declining cookies may affect your use of the website.

 

 

Your rights

Under GDPR, you have various rights with respect to our use of your personal data. These are listed below:

  • The right to Access the information we hold on you

  • The right to rectify any information which we hold on you

  • The right to request the deletion of your personal data that we may hold

  • The right to object to the processing of your personal data

  • The right to restrict the further processing of your data

  • The right for data portability.

 

To exercise any of these rights, please contact Sweet Educations Data Protection Officer noted within this policy.

 

 

Complaints

If on any occasion you feel that your rights have been breached, and we have been unable to resolve your issue, you are able to log a complaint with the UK Information Commissioner’s Office. For more information on this please visit https://ico.org.uk .

 

 

Changes to our Policy

Please check our website regularly for any updates or changes to this policy. This policy will be reviewed at least annually.